Regulamentul privind compensare

Regulamentului privind compensarea şi asistenţa pasagerilor în eventualitatea refuzului la îmbarcare şi anulării sau întîrzierii prelungite a zborurilor

H O T Ă R Î R E pentru aprobarea Regulamentului privind compensarea şi asistenţa
pasagerilor în eventualitatea refuzului la îmbarcare şi anulării sau întîrzierii 
prelungite a zborurilor

Dear passengers!

Due to recent major cancellations of scheduled flights departing from Chisinau, State Enterprise Chisinau International Airport advise the passengers to contact directly the airline involved. In the event of an unsatisfactory result, complaints are to be sent to the Civil Aviation Authority: mun. Chişinău, bulevardul Dacia, 80/2.

For more information on passenger rights in the event of flight delays or cancellations at Chisinau International Airport, we encourage you to consult the following sources:

• in case of cancellation of a regular flight, please consult the following website www.caa.md, customer protection, cancelled flights - https://www.caa.md/zboruri-anulate-3-30

• in the event of a scheduled flight delay, please consult the following website www.caa.md, customer protection, delayed flights https://www.caa.md/zboruri-intirziate-3-29

For further information do not hesitate to call the consumer telephone number (022)823583 for a consultation.

In case of a charter flight, when the passenger has purchased a tourist package through a travel agency and has no direct contractual relationship with the airline, assistance will be provided by the travel agency. Requests and complaints will be directed to the address of the travel agency. In case the result is unsatisfactory, the complaint shall be filed to the address of the Civil Aviation Authority.